Worst Customer Service Experience

[anthonemorris]

So this evening my girlfriend and I have had the unfortunate opportunity of experiencing some of the worst customer service at the Clifton Hill facility in Point Fortin. Had a dish called lake of fire. It was a very well presented dish. Unfortunately that was the pinnacle of it. The potato was without salt or even a hint of taste. The vegetables were more raw than cooked so they were mainly stiff. The chicken wasn't the best and although it was thoroughly cooked but was a bit dry. To top off the insultingly bad food, it took over an hour to arrive at the table and I wasn't even there yet when the order was placed. So the wait staff only let us know that the kitchen was understaffed when we made complaint after we had already waited close to an hour. Although the ambience is nice I would not be returning to this establishment. And to make matters worse they added a 10% service charge to each individual item and not on the entire bill. Definitely not worth a return here as the staff is having issue with us. Why does this always happen?

 

[Minipuff]

well we wont be going back there at all

 

[LadyDeath]

There is a similar complaint like this on Trini Bad Service group on facebook.

There was another one that came from a now former cook of Clifton Hill. Low wages, not getting paid, disrespectful management and also spoil food! Everyone is complaining about there . So sorry you guys had to go through that. It's not nice when you decide to go out on a date or lime and spend money, only to be treated badly. It's unfair !

 

[Minipuff]

I was there in oct the same group. Took me there for lunch which was why we went back. And the food and service was great when i was there for my bday we were going to have our Christmas. Dinner there. But after the service and treatment. We received. On sat hello not my money or time spending there and every damn thing is overpriced