Banking in Trinidad and Tobago has always been a tedious process with the long lines and the “unique” customer service at the branches. The four major banks, Royal, Republic, Scotia and First Citizens have introduced online banking, originally for businesses and now for personal banking.
This allows those with the an internet connection to perform simple transactions, reducing the time wasted in transit and in-branch as well as possibly reducing their own operational costs.
To setup the online banking feature though does require that you complete, sign and drop off a form to one of the branches for three of the banks with Scotia allowing a simple call for verification and you can proceed with a temporary password.
As online security should be of uttermost importance to both the banks and consumers I have taken a snapshot to decipher which of these banks inspires confidence with the appearance of their website and login pages.
Which of these banks would you trust with your money if you did not have any prior impression of their service and only had to their online appearance to go by?
As I do not have a physical account with each of these banks much less an online account if you have access feel free to give some candid user feedback on the usability of the internal websites.
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